摘要
About the Role
LI-Hybrid
Location: Mexico
Relocation Support: This role is based in Mexico. Novartis is unable to offer relocation support: please only apply if accessible.
Key Responsibilities:
- Primary point of contact for XM/AOR, Digital Production Managers and other business stakeholders.
- Provide process management expertise to ensure the success of daily operations.
- Collaborate closely with the Digital Production Manager to ensure high-quality asset handoff from AORs, internal campaign sign-off, and effective timeline management.
- Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect
- Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers.
- Collaborate on end-to-end testing and prepare performance reports
- Proactively communicate any challenges and risks to brand teams.
- Update forecast and campaign volume dashboards on a weekly basis.
Essential Requirements
- Education: BTech / Masters in Technology or Masters in Business Administration (Graduation in Marketing, Data Science, or related field may also be beneficial).
- Overall 7+ years of experience in SFMC Campaign Execution and Operations (Proven track record of successful email marketing campaign management). - Hands-on experience in SFMC Platform with Email Specialist Certification as mandatory.
- Good understanding of pharmaceutical commercial data landscape and commercial processes- Experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance.
Skills & Qualifications
- Understanding complexity of integrated working in a matrix and geographically dispersed environment Strong project management skills, ideally with PMP or similar certification.
- Excellent communication and collaboration skills.
- Proficiency in marketing automation tools and analytics platforms. - Familiarity with GDPR and other data protection regulations.
- Strong problem-solving and analytical skills.
- Experience with campaign optimization techniques.
- Ability to work under tight deadlines and manage multiple projects simultaneously.
- Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.
Commitment to Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Ajustes de accesibilidad
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
