摘要
#LI-Hybrid
About the Role
Key Responsibilities
Serve as the first point of contact for P&O-related queries, ensuring a positive employee experience Resolve standard service requests and escalate complex issues to appropriate support teams Support user administration tasks, including access management and troubleshooting Analyze service performance indicators and feedback to identify improvement opportunities Prepare and deliver reports on service quality and process effectiveness Assist in implementing and maintaining P&O service standards and continuous improvement initiatives Contribute to country or business unit-level P&O projects and knowledge-sharing efforts
Essential Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field Minimum 2 year of experience in HR services, payroll, or similar support functions Strong proficiency in spoken and written English Familiarity with SAP, WorkDay, SuccessFactors, or other workforce systems Experience using ticketing or case management systems Ability to work effectively in a fast-paced, service-oriented environment
Desirable Requirements
Advanced proficiency in Microsoft Excel and other Microsoft Office tools Ability to collaborate effectively across time zones and virtual environments
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Business Unit
Universal Hierarchy Node
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Human Resources
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Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected]
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.